Citizen Is Suspending Sales of Its New Wear OS Smartwatch

Citizen Is Suspending Sales of Its New Wear OS Smartwatch Leave a comment

Citizen is quickly suspending gross sales of its second-generation CZ Smart smartwatch, which it first introduced at CES 2023 and subsequently launched on Could 1. Though the smartwatch has been in the marketplace for practically three months, Citizen says it has “not too long ago recognized a technical problem that’s negatively affecting the consumer expertise.” 

The corporate’s assertion, in an e mail, comes a number of weeks after the watchmaker despatched out check items to product reviewers, together with myself. I’ve had a lackluster expertise with the Gen-2 CZ Smart and have been cataloging the bugs I’ve run into. I shared my suggestions with Citizen earlier this week. The problems embody a laggy interface, poor battery life, inaccurate coronary heart price information, inaccurate sleep monitoring, the watch freezing on particular screens, and Citizen’s proprietary YouQ options not working. The smartwatch begins at $350. 

I’m not alone. YouTube tech reviewer Michael Fisher (higher known as MrMobile) has skilled most of the identical bugs as I’ve and even launched me to new ones, just like the Pilot watch face that merely can’t inform the right time. Scroll by Citizen’s CZ Smart product page and clients aren’t completely satisfied both. There are numerous complaints about poor battery life and laggy software program, and a few of these opinions have been posted two or three months in the past.

Citizen says it’s within the means of getting in contact with clients who’ve purchased the watch to work out an answer. “We’re investigating the problem, recalling evaluation fashions, and will probably be quickly suspending gross sales on touchscreen fashions whereas we pinpoint the supply of the problem and the perfect path to an answer for our clients and companions,” a Citizen spokesperson mentioned in an e mail. The non permanent suspension of gross sales will take per week if no more to iron out. 

The corporate clarified that this problem solely impacts the CZ Sensible Touchscreen fashions and never the CZ Sensible Hybrid. The fashions impacted are the next, and you will discover this quantity on the best aspect of the CZ Sensible’s field:

  • MX1003-71X
  • MX1000-28X
  • MX1000-01X
  • MX1000-52X
  • MX1005-83X
  • MX1002-57X
  • MX1018-06X
  • MX1017-50X
  • MX1010-59X
  • MX1011-05X
  • MX1016-28X

The Gen-2 CZ Sensible is a successor to the unique CZ Sensible from 2020, and it runs Google’s Wear OS 3 smartwatch platform. It’s imagined to carry out similar to any other smartwatch—you possibly can test and reply to notifications, management music playback, and management your sensible house gadgets—however Citizen overestimated a customized app it constructed for the watch, referred to as CZ Sensible YouQ.

YouQ stems from a partnership with IBM Watson and NASA researchers. After you put on the look ahead to a time frame, it’s imagined to study your bodily and cognitive power ranges. Ultimately, it assigns you a Energy Rating day-after-day, and it could possibly counsel “Energy Fixes” to vary the trajectory of your power ranges so you are feeling extra wired than drained. These fixes could be so simple as having a cup of espresso, or they could be a little extra intense, like lifting weights for half-hour. 

This idea isn’t new, as corporations like Fitbit and Garmin have lengthy had instruments like Each day Readiness Scores and Physique Battery that can be utilized to gauge how prepared you’re for bodily exercise. However Citizen’s method is extra targeted on bettering alertness and productiveness all through the day, not only for train.

The {hardware} within the CZ Sensible isn’t the most recent—it’s powered by Qualcomm’s Snapdragon 4100+ processor, whereas newer Put on OS smartwatches just like the TicWatch Pro 5 make the most of Qualcomm’s newer Snapdragon W5+ chipset, which is quicker and extra battery-efficient. Nonetheless, there have been Put on OS smartwatches with the identical chipset because the CZ Sensible that don’t have any of the identical flaws. 

Citizen didn’t share a timeline for the way lengthy it expects to pause gross sales, however given the breadth of issues, it could be a while. 

Up to date at 3:05 pm ET: We have clarified that CZ Sensible Hybrid fashions should not affected and included the mannequin names of the smartwatches which are having points. 

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